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[A] The Venture
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[AD] The Feedback Cycle
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The idea of the
'suggestion box' is old and good! Project Health Control takes the
concept of the suggestion box to the limit. The project staff's
interaction with the PHC data collection systems works like
this:
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(1) He logs into the
database and sees a simple dashboard that shows him what Concerns,
Deliverables and Actions are assigned to him.
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(2) He selects an item
and works on it just as he would normally, leaving a window open to
the item for background reference while he
works.
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(3) During the work,
if something notable happens, he writes a brief message in a
'feedback' text box and presses the submit
button.
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(3a) If the notable
thing is that he has finished work on the item, then that's what he
types as his feedback "finished work, document
stored".
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(3b) If the notable
thing is that there is a problem that prevents him from continuing,
then that's what he types for his feedback "work suspended, need
information on [x] from [y].
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(4) He bounces around
from item to item, doing as much as he can on each and giving his
feedback until his day is over.
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(5) Next day, he logs
into the database and this time what he sees on the dashboard is a
revised set of Concerns, Deliverables and Actions that reflect the
feedback that he entered the previous day.
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It's a continual
cycle, and everyone on the project is doing this, all day every
day. Normal work, as they normally would, feeding back to PHC admin
'snippets' of status information.
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The feedback system is
completely unobtrusive to the staff's normal work and each day they
log on to see what is 'on their plate' in a continually changing
project work landscape that is continually fresh with updated
status.
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For a manager, the
dashboard is different and includes tools to allow drill down into
various levels of detail and the manager has facility for reporting
on metrics for project status and 'work to' lists for monitoring
work progress.
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For the PHC consultant
and administration staff, the dashboard is different again and
gives access to tooling that allows them to do various activities
like data mining, and merging and tagging of data in the PHC lists.
It is the work that the PHC team does that makes the daily access
by the project staff work smoothly.
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